Frequently Asked Questions

What is the resolution of the camera?
We offer two options, which include a full HD 2MP or a 3.4MP camera.  The 3.4 MP camera has the option of interchangeable lenses.

Can I Live View the camera?
Yes. In full HD, from our secure web login or from your mobile.

Can I upgrade the camera?
Yes, you can upgrade from the 2MP camera to the 3.4MP at any time for $400.  Contact us today to discuss.

Are the cameras Infra Red sensitive?
No, we prefer to use white light (LEDs) as these give sharp colour images. IR only offers black and white images. Colour makes recognising people and vehicles much easier.

How far will the light illuminate?
We use a big, 50w light. It will cover 20-30m.

What is the field of view of the camera?
68 degrees for the 2MP Camera.
The 3.4MP can have lenses with the following field of view. 20, 40, 90, 110 degrees.

How far can the camera see?
As far as you can. For triggering alarms it depends on which lens you are using. Up to 100m is possible with the 20-degree lens. Please ask us for details.

Does the system record video or still images?
Because we record in full HD, we use still images, which save bandwidth. Up to 4 shot per second can be recorded.

How do I view the camera?
You can use any mobile or desktop computer to log in to your account to view your cameras via a secure web login that you will be given.

How do I connect the camera to the internet?
We supply the 3G/4G dongle. Either you or we can supply a data plan.

How big a data plan do I need?
In most cases, 1GB is enough per month.

How long will the system work for without sunlight?
It will keep working for up to to 4 days.

How long are recordings stored for?
At least a month, usually longer. Time Lapse images are stored for 12 months.

How is the Cloud Recording function different to the Alarm function?
Cloud recorded images are stored to an internal 64GB drive. These are accessible from the secure login. Cloud recording is usually used through the high in high activity areas, where sending a large number of images to the cloud would be expensive because of high data use. Alarms are less frequent, so images are sent to our Cloud Server. Alarm data is very safe as it is off site.

Can I turn the light on remotely?
Yes, when you view the camera it can turn the light on for you.

Where are Time Lapse images stored?
On our secure Cloud Server.

How Do I access my Time Lapse recordings
You can access this from the SETTINGS page of your secure login. Just select a camera, and the data range that you’d like to download.

Can camera settings get changed remotely?
Yes, we have full control of the camera and all of its settings.

How do I know if the battery is charging?
There is a battery usage graph on the main user page so that you can track battery usage.

How do I know what the 3G/4G signal is like?
We have telemetry built into the software that allows us to see signal strength, as well as upload and download speeds.

Can I talk through the camera?
No, we use pre-recorded messages, so that you don’t have to be watching the cameras all of the time.

Can the system run on mains power?
Yes, if you have power locally you can use it. This reduces the price of the system.

Is there a zoom feature?
Yes, we offer a digital zoom

Can I Pan and Tilt the camera?
No. PTZ units can be quite delicate and very expensive. It’s cheaper to buy an additional camera if necessary.

Do I need any technical knowledge to setup the system?
No, it is ‘plug and play’. As soon as power is connected, the system will come online. We set all of the parameters remotely.

Are there any ongoing charges?
Yes, we charge a monthly Server Access and Support fee of $30 ex GST. This covers everything from storing your images to free technical support.

Can the cameras recorded footage go back to a Monitoring Station?
Yes.

Who will get an email alert in the case of an alarm?
You can specify as many people as you like from the Secure Web Login.

Can a monitoring station get the alarms rather than getting an email?

Yes, we can map your camera into our professional monitoring station.

Can I receive SMS alerts?
Yes, but there is a 15c per message charge.